Products today are full of features and options. Consumers have more choices for bathing, grooming, and showering than ever before. The home spa is truly a reality.
That’s why The KOHLER Stores of Chicago, Glenview and Burr Ridge have partnered together to create a “try it before you buy it” solution for the bathroom. That means when you stop in the Kohler Store, you can work with an expert bathroom consultant to find exactly what you’re looking for, and receive a complimentary guest pass for a “test drive” at the Kohler Waters Spa in Burr Ridge.
Be sure to bring your swimsuit to take advantage of all the amenities, including all-encompassing shower sprays, cool streams of water, misty rains and an 8-foot plunge pool to waken and rejuvenate the senses.
In addition to the full spa experience, the Circle of Tranquility features a self-guided experiential water area with a 25-foot whirlpool and eight-foot waterfall.
All of this pampering is designed to show you how easy it is to replicate the spa in your home. Kohler’s DTV II shower system is a great place to start, and paired with Watertiles, Soundtiles, Ambient Rain or the steam shower, creates a soothing spa experience.
But words can only take you so far—visit the Kohler Waters Spa at Burr Ridge and try it for yourself. And don’t forget our other spa locations in Kohler, Wisconsin and St. Andrews Scotland. We all deserve a little relaxation.
5 Comments
Gentlemen:
I am visiting my grown son and his family in their new (2 month old) home outside of Washington DC. Their powder room toilet is a Kohler PORTRAIT #3591, with an elongated bowl. The toilet regularly clogs when flushing solid waste and toilet paper. My son and his wife have two small children; a frequently clogging toilet is a major annoyance for everyone. I am concerned that regular waste overflow experiences will eventually damage their solid hardwood floors.
As a retired remodeling contractor, my first thought was that something insoluble had become clogged in the the waste way of the fixture since repeated application of a plunger would gradually loosen whatever was jammed so that the toilet drained (use of a closet augur would also break through the blockage but did not turn up any insoluble materials eg. rags or shoes).
So we unmounted the toilet, upended it, and inspected the trapway visually from both ends with a small mirror and flashlight and found no foreign obstructions. We then tried to pass a 2″ diameter hard rubber ball through the trapway. Each attempt failed. When introduced from either end, the ball would not pass the highest point in the trapway. It appeared to be impeded by a rounded ceramic protuberance directly below the large opening up into the tank. Visual inspection showed what appeared to be a small hole in the center of this protuberance. Could this protuberance be a casting defect?
My questions for Kohler are: 1. Why is the trapway not a consistent 2″ diameter throughout its length?
2. Should it be routinely necessary for all solid waste uses of this toilet to be flushed twice for each use?
3. If this toilet is covered by a Kohler warranty, how does my son go about getting a replacement fixture installed at Kohler’s expense?
My own professional bias would recommend that he replace his toilet with a Toto fixture, but all the other four toilets in this new house are similar model Kohler fixtures.
Thank you for you attention to this inquiry. Both I and my son look forward to your reply at your earliest convenience.
Ted Welch
NARI Certified Kitchen and Bath Remodeler, retired
Good Morning Ted:
I appreciate you sending the note my way on the performance of your son’s Portrait toilet. It sounds like the toilet is defective. We manufacture all of our products to strict quality and performance standards, but it appears this toilet got past the tests without discovery of the problem. It’s unusual to hear of a problem such as you son’s toilet. I have the Portrait in my home and am very happy with the performance.
I don’t want your son to go through this any longer. If you could contact me directly and provide your son’s contact information, I’ll make sure we replace that defective toilet with one that works as mine does. Again, I’m sorry for the trouble.
Please provide the contact information to me at john.bashaw@kohler.com.
I have a Kohler Portrait put in by our builder about 11-12 years ago. It matches our sink. It was an upgrade at the time.
On a weekly basis I have to plunge it. Hard solid waste has incredible difficulty getting through. I just had my 3rd overflow that went into our basement causing damage to our insulation and everything below it. I am tired of this toilet. There must be something too limiting that it occurs this frequently. Is there one with a better design???
Hey Ken–this is Mark Thiel at Kohler. Sorry to hear about your toilet. Based on the year it was purchased, it must be a K-3490, which used an older flushing system. Since then, we have upgraded our flushing technology. Still, no excuse for the poor performance. We test all of our toilet flushing systems, and that is certainly not typical behavior.
We do have an updated Portrait model that will look almost identical and provide a better flush:
http://www.us.kohler.com/onlinecatalog/detail.jsp?&prod_num=3591
Hope that helps! Please, let me know if there’s any more I can do to help.
Is it possile then to buy just the new model Portrait seat and fit it to the old Portrait tank, so that it flushes better but it’s less expensive to improve? I have the same problem, a Portrait from the 90′s with bad performance.